How to Order
Q. How can I add items to an order already placed?
A. Contact our customer service by providing your invoice number and what additional products you wish to add if your order has not been shipped already. If your order has been shipped, you'll have to place another order. [email protected]
Q. How do I cancel an order?
A. Please have your order number handy, then call 1-888-986-6448 or email the Customer Service desk Monday - Friday, 8:30am - 4:00pm EST with your request to cancel your order if it has not been shipped out.
Q. How do I contact you? By phone or email?
A. Our Customer service desk is open Monday - Friday 8:30am - 4:00pm EST. You may contact us via email [email protected] or call 1-888-986-6448 with your inquiries.
Q. What are your hours of operation?
A. You may place an order online at www.yummicandles.com. Our hours of operation for customer service are Monday to Friday 8:30am - 4:00pm EST. (1-800-375-8023).
Returns & Exchanges
Q. How do I return an item?
A. Contact our Customer service via email with your Order Number and reason for return. [email protected]. Our daily office hours are Monday to Friday 8:30am - 4:00pm EST 1-800-375-8023 Shipping cost on original order will not be refunded.
Q. Under what conditions may I return my order?
A. If your candles are unused and in the original packaging, you must notify customer service with a reason for return to begin the return process.
Q. What if an item is damaged in shipment?
A. If your order is damaged, please contact our customer service to make arrangements for a replacement or refund. We will require a photo to initiate the process.
Security
Q. How do I know my transaction is secure?
A. Transactions are securely processed with Shopify Secure Checkout.
Q. Is your site secure?
A. We secure our site with both McAfee and Shopify security.
Shipping
Q. Can I change the shipping address after the order is placed?
A. If your order has not been shipped, you can change your shipping address through our customer service representatives by email [email protected] or phone Monday to Friday 8:30am - 4:00pm EST 1-800-375-8023
Q. Do you deliver to P.O. Box or Military Addresses?
A. We can not ship to P.O Boxes or Military addresses. We recommend using a physical address to receive an order.
