Return Policy
Our Commitment to Customer Satisfaction
At Yummi Candles, we prioritize our commitment to customer satisfaction and strive to ensure your complete happiness with your purchase. In pursuit of this goal, we offer a comprehensive return policy of 90 days for all products sold in-store or online, provided that the items are returned in their original packaging.
How to make a return / exchange
Returns must be authorized by a Customer Service representative. Customer must provide a return tracking number, Order Number and items to be returned in order to receive a refund.
1. All items should be in brand new condition and shipped in the original product packaging.
2. Contact our Customer Service department. They will confirm your claim for a return or exchange. Please provide your ORDER NUMBER and reason for return.
3. Put your ORDER NUMBER on the box and securely pack items with the same care we have in order to prevent breakage.
4. Allow up to one week upon return of goods for funds to be credited to your original method of payment (minus any original shipping costs) or an exchange made.
All carrier costs including original shipping charges and shipping charges incurred for any returns or exchanges are not refundable.
US CUSTOMERS We ask that you do not send any returns to our Canadian address or you will be responsible for paying any additional duties & fees imposed by Customs. If for some reason you are not 100% satisfied with your purchase and you’d like to return or exchange your order, please choose the carrier of your choice, however, we do suggest you choose a carrier that will allow you to track your package(s)
Contact Information
Customer Service Hours
Monday — Friday from 8:30 am — 4:00 pm EST.
If you happen to call and reach us after hours please leave us a detailed voice-mail of how we can contact you and your message will be returned the next business day
Phone Number
1-(888)-986-6448
Toll-Free
1-800-375-8023
Return Address
Yummicandles.com
FedEx Trade Networks
555 Riverwalk Parkway
Tonawanda, NYbr>14150